Delta NOMAD 1.x

Global Handheld Application for Above the Wing Operations

Stakeholder &  Agent User Research

Through onsite agent interviews, We captured 12 current state L1 processes, 76 current state L2 processes, identified 60+ pain points, recommended 62 improvement opportunities and validated 10+ executive team objectives, goals, priorities and 10 operational metrics.

7

Airports Visited

102

Agents Interviewd

22

Executives Interviewed

4

UX Team Members

12

Months

Setup, Identified Scope & Directed. Team of UX Designers

Identified the current pain points of the legacy suite of operational apps through User, Stakeholder, and Business Process research. Next we created a POC, MVP to set the direction. Identified the Scope through Epics and Led the PI Planning sessions you'll in the photo above. Hired and directed the team through initial product launch.

Sample POC

Wireframe, Design, and Prototype simultaneously.

@ 2021 Brian David Henderson